Support

Vlogsy for iPhone

Something broken, something confusing, or something you want the app to do? Write to bastien.youssfi@gmail.com — it reaches a person.

How to get help

Email bastien.youssfi@gmail.com. We answer every message, usually within two working days. Reports of objectionable content or abusive behaviour are handled faster: within 24 hours, as the Terms of Use commit us to.

It saves a round trip if you include:

• Your iPhone model and iOS version.
• What you tapped, what you expected, and what happened instead.
• The date of the day you were filming, if it is about a particular one.
• A screenshot or a screen recording, if there is something to see.

Things people ask

• How do I share a day with someone? Sign in from Profile, create a space, and send the invite link it gives you. They open it on their iPhone and the app takes them into the space.
• The invite link opened a web page instead of the app. The app has to be installed first. Install it, then tap the link again.
• My invite link stopped working. Links expire after seven days, and the space owner can revoke one early. Ask for a fresh one.
• How do I report a clip or block someone? Open the day, press and hold the clip in the list, and choose Report or Block. Blocking takes effect immediately.
• How do I delete my account? Profile → Delete account. It happens straight away and it cannot be undone.
• Uploads have stopped. Check the storage figure in Profile — a free account can hold 5 GB, Vlogsy Pro 100 GB. Uploads also stay on Wi-Fi unless you turn on “Upload on cellular” there.
• Do my clips leave my phone? Signed out, never. Signed in, the ones you put in a shared space — and on Vlogsy Pro, your own days as well, so they can be restored. See the Privacy Policy.

Reporting a privacy or security problem

Write to bastien.youssfi@gmail.com with “security” in the subject and we will get back to you quickly. Please give us a chance to fix it before telling anyone else.